Select currency:

Frequently Asked Questions

 

Where are you located?



Our head office is in Tallinn, Estonia (inside European Union).  

 

 

Do you ship internationally?

 

Yes all our products can be shipped to all countries world wide by our preferred partner Global Security Logistics.


 

Do you charge VAT or other Taxes?

 

All taxes and fees are included already in the items prices. We do not charge any broker or commission fees. All of our employees are salary-based and do not work on commission. We do this to ensure personalized attention to every order, no matter how large or small. The price you see at checkout is the price you pay. Your shipping cost will depend on the quantity of items you purchase and also your location. You can see the value of your shipping costs at the checkout process.

 

 

Should I expect to pay Import VAT or Customs Duties on my order when it arrives in my country?

 

NOT if you are part of an European Union country, you will NOT be required to pay any additional VAT on your purchase or any Customs Duties. The price you see upon checkout is the price you pay to your door. If you are an international customer you must check with your local government to see if there are VAT/Taxes on silver bullion coins.


If you are taking delivery in one of these following countries in Europe, you will NOT be charged any additional taxes guaranteed: 
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

 

If you are located in one of this EFTA member states: Norway, Iceland and Liechtenstein, you will not have to pay any taxes as well, accordingly to EU and EFTA trade agreements.

 

Customers in the following countries: United States, Canada, Australia, Hong Kong, Singapore, Malaysia, South Korea, United Arab Emirates and Japan will not have to pay any taxes because the gold and silver products we sell are tax exempt in these regions. 


If you are not from one of this countries we advise that you familiarize yourself with the tax laws in your country before placing your order. You are responsible to remit any applicable taxes or VAT charges charged by your government.


 

Can I pick up my order in Person?

 

Yes. We are now offering in person pickups in Tallinn Estonia on any order value.



Do you offer any products not currently listed on the website?


Through our global supplier network, we are constantly seeking to expand our product line. If you’re looking for a particular bullion product that’s not listed on our website, let us know and we’ll make every effort to provide it to you. Drop us a line, and tell us what you’re after! Unfortunately we can’t offer guarantees for special requests.

 

 

What currencies do you accept for payment?


We are currently accepting payment in GBP, EUR, and USD. If your order is over the equivalent of 25,000 EUR or more, we may be able to accommodate other currencies. Please contact us for more information.

 

 

How quickly will you need my payment?

 

You must ensure that your payment is received by us within 3 (three) business days on all orders to guarantee your price. We reserve the right to cancel orders that do not meet this requirement.



How long will it take to receive my order?


Our partner GS Logistics will usually ship your order within 5 business days after cleared payment. All packages are sent world wide by registered and insured mail, a tracking number will be provided so you can track your order. After shipping you will receive your goods normally within 7 business days in Europe and 15 business days in the rest of the world.


 

How much do you charge for shipping?

 

The shipping and insurance is based off of the weight and value of the package, as well as where it's shipped to. After adding items to your shopping cart, use our shipping calculator before you proceed to checkout to determine your costs. You are welcome to email us your zip code and the products you are interested in purchasing for a specific shipping quote. All shipments are sent fully insured until the tender of delivery.

 

 

How do you ship?

 

We ship either UPS or Estonian Post. All packages are sent fully insured until the tender of delivery. For very large orders we can arrange to have your products shipped via G4S armored courier.

 

 

What are your Hours of Operation?

 

Our website is open for purchases 24 hours a day, 7 days a week, 365 days a year.
For phone orders, our trading floor is open Monday to Friday 9:00 AM to 7:00 PM (09:00 – 19:00) Greenwich Mean Time (GMT), same time as London, England.

 

 

I tried placing an order, but I am not sure if it was accepted?

 

After completing your online order, you will be directed to a final page thanking you for your order along with an order number for your reference. If you are not directed to this page than the order did not complete. Unless you receive an order confirmation number on your email, your order did not go through. You may want to try placing the order again, or call us if it is during business hours.



Can I cancel my bullion order?


Due to the constantly changing market, canceled orders are subject to 35 EUR fee plus 5% restocking fee plus applicable market loss. The customer is not entitled to any market gain in relation to a cancelled order.Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Cancellations may only be approved over the telephone. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of European Metals.



Will you buy back my coins and bars?


Yes! We offer extremely competitive buy prices. Please call our trading desk or send us an email to get a price estimate. We purchase most types of Precious Metals even if you do not see them on the website. After the coins have been tested you will receive payment by bank transfer. Payment is available in USD, GBP and USD.