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Return Policy

Returns

GENERAL

 

This Agreement constitutes the entire agreement between the parties and supersedes all previous agreement and understandings. Unless stated otherwise, no obligation, provision, or constraint contained in this Agreement shall be deemed dependent upon any other covenant or provision. lf any obligation, provision or constraint is deemed invalid, illegal or incapable of being enforced, all other conditions and provisions of this agreement shall, nevertheless, remain in full force and effect. Default or breach of performance by either party and failure on the part of either party to complain of any act or default, shall not be deemed or interpreted as consent to a waiver of any party’s rights under this agreement.

 

RETURN AND EXCHANGE


Precious Metal Products


All bullion sales are final and a return and exchange can only be made in the rare event that a product is either (1) damaged or (2) not the product specified by the customer at the time of purchase.


If an exchange is requested, we reserve the right to find an acceptable replacement. We reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.


The right to return or exchange precious metal products is limited to receipt of product that is either (1) damaged or (2) not the product specified by the customer at the time of purchase. Preparation of orders for shipping is videotaped by us for quality control. Video evidence will be inspected if customers notify us of receipt of damaged goods.


Customers must request return or exchange of a bullion product only within three (3) days from the date on which you received the items by notifying us by email to sales@europesilverbullion.com. The Customer Service Department will give you detailed instructions on how to return your items.


Goods must be unopened, and in same condition as when they were received. We reserve the right to send back, at the expense of the customer, any returned bullion items if they are not in the original packing, or in any way differing from the condition in which they were received.

 

We will process an exchange for returned goods within two (3) business days following receipt of returned goods.

 

When returning bullion products back to us, the customer will be resposible for all related expenses.


Non-Precious Metal Products


If you are not completely satisfied with your non-precious metal products, please return it to us and we will gladly issue a refund or process an exchange within 14 days of the purchase date. Please contact us, and we will give you detailed instructions on how to return your items.


The direct costs incurred to return the goods will be paid by you.


RIGHT OF WITHDRAWAL


Precious Metal Products


You may cancel your precious metal order at any time prior to dispatch by calling our Customer Support on (+44 203 743 8322) or by emailing us on sales@europesilverbullion.com. Canceled bullion orders are subject to 35 EUR fee plus 5% restocking fee plus applicable market loss. The customer is not entitled to any market gain in relation to a cancelled order.


The right to cancel under the Distance Selling regulations does NOT apply on the precious metal products we supply, as those products are dependent on fluctuations in the financial market and are therefore exempt from the right to cancel.


Non-Precious Metal Products


If for some reason you are not satisfied with your non-bullion products, you have the right to withdraw from the agreement, without indicating the reasons, within 14 (fourteen) days.


The withdrawal period expires after 14 (fourteen) days from the day:


a) in which you or a third party appointed by you, other than the carrier, takes physical possession of the product, in case of sale of one single article;

b) in case you or a third party appointed by you, other than the carrier, takes physical possession of the last article, in case of agreement relative to multiple products ordered by the consumer in a single order, and delivered separately;

c) in case you or a third party appointed by you, other than the carrier, takes physical possession of the last batch or article, in case of agreement relative to the delivery of a product consisting of batches or multiple parts.  


In order to exercise the right of withdrawal, you must inform us about your intention to withdraw from this agreement, through explicit declaration, fax (+44 203 743 8453) or email (sales@europesilverbullion.com). We will promptly send you a confirmation by email, stating that we have received your intention to withdraw.


In order to comply with the withdrawal term, just send the notice relative to your decision to exercise the right of withdrawal before the aforesaid period expires.


If you decide to withdraw from this agreement, we will refund you all the payments that you have made in our favour, including the delivery costs (except for additional costs in case you chose a type of delivery other than the less expensive standard delivery method offered by us), without any undue delay and in any case, no longer than 14 (fourteen) days from the day we were informed about your decision to withdraw from this agreement. Said refunds will be made by using the same payment method that you chose for the initial transaction, except in case you explicitly agreed otherwise; in any case, you will not incur any cost, as consequence of said refund. 


Please return the goods without undue delays and in any case, within 14 days from the day you notified us your intention to withdraw from this agreement. The term is respected if you return the goods prior to the expiry of the 14 (fourteen)-day term.


You will be liable only for the decrease of value of the goods, resulting from handling the products in a way other than the methods required to determine the nature, characteristics and working conditions of the products.


The direct costs incurred to return the goods will be paid by you.


APPLICABLE LAW


The Sales and Shipping Policy is governed by the laws applicable Estonia. Except as otherwise stated, you agree to irrevocably submit to the exclusive jurisdiction of the Courts of Estonia in respect to all matters or disputes arising from the use of the sale and shipping of bullion products.


LANGUAGE


In accessing the website, you accept that this agreement and all related documents and notices are to be executed in the English language.


PRIVACY


Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.


MODIFICATIONS


We reserve the right, at its sole discretion, to add, remove or change the Refund and Return Policy without notice at any time. Except as expressly provided, all changes will be effective immediately upon posting on the website. Your continued purchase from us after any such changes are posted will mean your acceptance of the changes.